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About this role
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Dialpad’s Quality Engineering team ensures the reliability, scalability, and seamless customer experience of our AI-first communications platform across third-party integrations and enterprise workflows.
As a Sr. QA Engineer, you will own the quality strategy and release readiness for assigned product areas, partnering closely with Customer Success, Product, and Engineering to build quality into every stage of the software development lifecycle. You will help advance test automation, improve release confidence, and champion modern Quality Engineering practices while ensuring seamless interoperability between Dialpad and enterprise applications for customers in Japan and global markets.
This role is based in Tokyo and requires close collaboration with cross-functional teams across Japan and international locations. Success in this role requires excellent communication skills, the ability to work effectively across cultures and time zones, and a collaborative approach to partnering with global stakeholders.
As part of Dialpad's globally integrated Engineering organization, this position reports to a QA Manager based in India, reflecting our borderless approach to building high-performing teams and delivering quality at scale across regions.
What you’ll do
- Find code defects and write clear, reproducible bug reports.
- Act as a liaison on technical issues between customers in Japan and English-speaking engineering teams around the world.
- Own the quality strategy and release readiness for assigned feature and product domains.
- Validate end-to-end workflows across Product, Contact Center, Workforce Management, ERP, and other enterprise platforms.
- Perform functional, integration, regression, and exploratory testing to ensure high-quality releases.
- Validate AI-powered product capabilities, including conversational AI and LLM-driven experiences, where applicable.
- Execute and maintain automated UI, API, and integration test suites using modern automation frameworks.
- Analyze test failures, perform root cause analysis, and partner with Engineering to resolve defects quickly.
- Continuously improve test coverage, reliability, and execution efficiency.
- Use AI-assisted engineering tools such as Claude, ChatGPT, and Gemini to improve productivity, accelerate test creation, and optimize quality workflows.
- Partner effectively with regional and global stakeholders to ensure product quality meets the expectations of enterprise customers in Japan.
Skills you’ll bring
- 5+ years of experience in Software Quality Engineering within SaaS or enterprise software environments.
- Experience supporting enterprise customers or internal stakeholders in Japan or the broader APAC region.
- Understanding of Japanese business practices and customer expectations in enterprise software environments.
- Hands-on experience with Playwright, Selenium, or comparable automation frameworks.
- Strong understanding of Quality Engineering principles, automation strategy, and risk-based testing.
- Strong understanding of UI, API, integration, end-to-end, regression, and exploratory testing.
- Experience testing REST APIs using REST Assured, Postman, or similar tools.
- Excellent debugging, analytical, communication, and cross-functional collaboration skills.
- Professional working proficiency in English, with strong communication skills for working across global teams.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.