Customer Support Engineer - I

Job Brief

Mindtickle is hiring a Customer Support Engineer - I to join our Customer Support Engineering team and become the frontline problem solver for a global enterprise SaaS platform and our award winning AI solutions.

This role is ideal for early-career engineers with up to 2 years of experience who enjoy solving real-world technical problems, engaging with global customers, communicating effectively, and continuously learning in a high-impact, fast-paced environment.

In this role, you will work closely with global customers and internal engineering teams across functions to understand, troubleshoot, and resolve complex technical issues. You will leverage and strengthen your fundamentals across cloud systems, backend services, APIs, data platforms, UI interactions, and AI-powered capabilities while developing deeper technical expertise and taking ownership of customer issues end to end.

What This Role Offers

• Exposure to real-world, large-scale production systems supporting global enterprise customers across APIs, integrations, and AI-powered capabilities.

• Opportunity to build deeper technical expertise in troubleshooting distributed systems, modern SaaS platforms, and AI-powered features.

• Hands-on experience in incident management, advanced system diagnostics, root cause analysis, and cross-functional problem-solving.

• Exposure to AI-native ways of working to accelerate debugging, technical investigation, analysis, and problem-solving.

• Opportunities to take ownership of complex customer issues, drive resolutions, and collaborate with engineering and product teams.

• A continuous learning environment that enables growth into advanced technical, product, and domain-specialist roles within Support.

• The opportunity to influence product quality by identifying recurring patterns, sharing customer insights, improving documentation, and driving preventive improvements.